Uncategorized - doceosoftware

COOKIE POLICY

May 31, 2022September 24, 2025admin

COOKIE POLICY

Version date 09/24/2025

Doceo Software may modify this policy at any time as part of periodic updates to this page. We recommend reviewing it regularly to ensure you are aware of any possible changes.

What information we request

On our website, we collect information through cookies and similar technologies to improve your browsing experience, measure the effectiveness of our content, and optimize our services. We may collect the following information:

IP address and approximate location.
Browser type and version.
Device and operating system used.
Pages visited, time spent, and navigation paths.
User preferences related to the use of the website.

In contact forms, we also request contact information, including name and surname, company, email, and phone number.

The exhaustive list of cookies we collect can be found in this section.

What we do with the information we collect

We collect this information to understand your needs and provide you with better service, specifically for the following purposes:

Maintenance of internal records.
We may use the information to improve our products and services.
We may send promotional emails about new products, special offers, or other information we think may interest you, using the email you provided us.
From time to time, we may also use your data to communicate with you for market research purposes.

Security

We adopt technical and organizational measures to ensure the security and confidentiality of the data obtained through cookies, preventing alteration, loss, processing, or unauthorized access.

How we use cookies

We use traffic logging cookies to identify which pages are used. This helps us analyze data about website traffic and improve it to suit customer needs. We only use this information for statistical analysis purposes. Data is later deleted from the system.

Cookies are used for:

Analyzing traffic and browsing behavior (Google Analytics, Microsoft Clarity, Tag Manager, Search Console).
Optimizing SEO and website performance (plugins such as All in One SEO, Autoptimize, WP Fastest Cache).
Managing forms and improving spam security (Contact Form 7, Akismet, Cloudflare Turnstile).
Improving user experience and customizing content presentation (Elementor, Polylang, Max Mega Menu, Joinchat, etc.).

These plugins or features may use cookies or similar technologies. In some cases, they do not use them by default, but they may do so if integrated with external services such as reCAPTCHA, Analytics, or third-party scripts. Although many of them process data (e.g., IP addresses in logs or information submitted in forms), this does not necessarily mean they install cookies on the user’s browser.

When you accept this cookie policy, you should be aware that some of these third parties may be in a country outside the European Economic Area or may offer less strict controls over data processing than our regulations. You should know that we require our data processing providers to meet the guarantees required by applicable law.

Links to other websites

Our website may contain links to other sites of interest. However, when using these links to leave our site, you should be aware that we have no control over these other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide when visiting other sites, which are not governed by this privacy policy. It is recommended to be cautious and read the applicable privacy policy of the website in question.

Control of personal information

You can choose to restrict the collection or use of your personal information in the following ways:

When asked to fill out a form on the website, look for the “Subscribe to newsletter” checkbox and leave it unchecked to indicate that you do not want the information to be used for direct marketing purposes.

If you have previously authorized us to use your personal data for direct marketing purposes, you can revoke your consent at any time. Likewise, if you consider that any data we have about you is incorrect or incomplete, you can notify us so we can correct it as soon as possible. In both cases, write to us at info@doceosoftware.com.

We will not sell, distribute, or transfer your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal data to send promotional information about third parties that we believe may be of interest to you.

List of cookies we collect

Here is a complete list of the cookies we use along with a description of what they are used for:

Cookie Name	Duration	Description	Category
Essential / Site Functionality Cookies
`wordpress_logged_in_`	Session	Keeps the user logged into WordPress.	Necessary
wordpress_logged_in_{hash}	Session	Identifies if the user is logged into WordPress.	Strictly Necessary – Session
wordpress_sec_{hash}	Session	Used to keep logged-in users’ sessions secure.	Strictly Necessary – Session
`wp-settings-` / `wp-settings-time-`	1 year	Saves user preferences in the WordPress dashboard.	Functional
wp-settings-{user_id}	1 year	User settings in the admin dashboard.	Strictly Necessary – Persistent
`cmplz_banner-status` (GDPR Cookie Compliance)	1 year	Stores cookie acceptance or rejection.	Necessary
`pll_language` (Polylang)	1 year	Remembers preferred language.	Functional
`__cf_bm` (Cloudflare Turnstile)	30 min	Detects bots and automated traffic on forms.	Security
__cf_bm (Cloudflare)	30 minutes	Security and bot mitigation cookie.	Strictly Necessary – Session
`turnstile-response`	Session	Verifies CAPTCHA responses without traditional challenges.	Security
`akismet_*`	Variable	Prevents spam in comments and forms.	Security
akismet_ (or ak_bmsc)*	Variable	Akismet anti-spam cookies.	Strictly Necessary – Session
elementor	Persistent	Used by Elementor to store editor actions.	Strictly Necessary – Persistent
cookieyes-consent (if using CookieYes or similar)	1 year	Stores consent preferences.	Strictly Necessary – Persistent
Analytics and Performance Cookies
`_ga` (Google Analytics)	2 years	Identifies unique users for statistical analysis.	Analytics
`_gid` (Google Analytics)	24 hours	Differentiates users for statistics.	Analytics
`_gat` (Google Analytics)	1 minute	Limits request rate.	Performance
`clarity` (Microsoft Clarity)	1 year	Analyzes user interactions and sessions.	Analytics
`_clsk` (Clarity)	1 day	Groups multiple page views into a single session record.	Analytics
`_clck` (Clarity)	1 year	Unique visitor identifier.	Analytics
_clck and _clsk (if using Microsoft Clarity or Cloudflare Turnstile)	Variable	Cookies for analytics or security.	Analytics – Session/Persistent
`AMP_TOKEN`	1 year	Manages client IDs and AMP cookies.	Analytics
Marketing / Interaction Cookies
`joinchat_*`	Variable	Manages WhatsApp chat window.	Functional / Marketing
`fbp` / `fbc` (if Facebook Pixel integrated)	90 days	Tracks advertising campaigns.	Marketing
`popup_anything_*`	Variable	Controls popup display.	Marketing / Functional
Specific Cookies from Installed Plugins
`betterdocs_*`	Variable	Knowledge base functionality.	Functional
`elementor`	Session	Controls live editing mode and autosave.	Functional
`spectra_*`	Variable	Adds extra Gutenberg blocks.	Functional
`essential_addons_*`	Variable	Advanced Elementor functionality.	Functional
`masteriyo_*`	Variable	LMS course management.	Functional
`user_registration_*`	Variable	Registers and maintains sessions for registered users.	Functional
`cf7_*` (Contact Form 7 + extensions)	Variable	Form management and PDF submission.	Functional
`recaptcha_*` (ReCaptcha v2 for CF7)	Variable	Anti-bot verification in forms.	Security
`autoptimize_*`	Variable	CSS, JS, and cache optimization.	Performance
`wp-fastest-cache_*`	Variable	Caching to improve speed.	Performance
`duplicator_` / `all-in-one-wp-migration_`	Variable	Site backup and migration.	Functional
`converter-for-media_*`	Variable	Converts images to WebP/AVIF.	Performance
`max_mega_menu_*`	Variable	Stores dynamic menu settings.	Functional
`ally_accessibility_*`	Variable	Accessibility preferences (contrast, font size).	Functional
`cloudshare_*`	Variable	Manages cloud sessions and shared resources.	Functional / Security
`yoast-seo_*`	Variable	Improves SEO and sitemap generation.	Performance
`site_mailer_*`	Variable	Email logs and statistics management.	Functional
`userfeedback_*`	Variable	User surveys and feedback.	Analytics
`quiz_and_survey_*` (if using QSM)	Variable	Quiz and survey management.	Functional
`loco_translate_` / `locoai_`	Variable	Dynamic translations.	Functional
`joinchat_*`	Variable	WhatsApp chat persistence.	Functional
`ultra_addons_cf7_*`	Variable	Extended functionality for Contact Form 7.	Functional
`fluent_support_*`	Variable	Support ticket management.	Functional

Cookie Management

If the installation of all cookies on the website is blocked, some functionalities of the site, as well as certain content, may be affected.When accessing our website, a banner is displayed allowing you to accept, reject, or customize cookies according to your preferences. You can modify your consent at any time via the link available in the footer of the site.

How to view cookies

All browsers offer users the ability to search for and view the cookies installed by a particular website, obtain information about their duration, and the possibility to delete them, as indicated in the following section. Below are some informative links on this topic, based on the most commonly used browsers:

Google Chrome
Mozilla Firefox
Internet Explorer
Safari
Edge

How to disable or delete cookies

You can disable, block, or delete cookies at any time from your browser. For more information, please consult the help section of the browser you use. Please note that some functions may no longer be available if you disable all cookies.

Generally, browsers offer the following options:

Reject all cookies.
Notify before installing a cookie to decide whether to accept it.
Reject only third-party cookies while keeping those from the site you are visiting.
Private browsing mode, where cookies are deleted at the end of the session.

Legal warning

June 8, 2021September 24, 2025admin

Legal warning

Version date 23/09/2025

Welcome to the website of DOCEO SOFTWARE, S.L.

Next, we expose the conditions of use of this WEB page. Browsing through this WEB page gives you the role of user of the same and, therefore, you accept the clauses detailed in this document.

IDENTIFICATION

In accordance with the provisions of article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, it is reported that https://doceosoftware.com/ is a domain of the company DOCEO SOFTWARE, SL with registered office at C / Francesc Artau, 14 àtic C 17005 Girona Tlf: 972 98 22 87 and mail: info@doceosoftware.com .

The company is called DOCEO SOFTWARE, S.L. with CIF: B17995218. Girona Mercantile Registry Volume: 2670, Book: 0, Folio: 216, Section: 8, Sheet GI-46283. Registration or annotation: 1 / Date: 02/04/2008

RULES OF USE

The User agrees to make appropriate and lawful use of the Website as well as the contents and services, in accordance with the applicable legislation at all times, generally accepted morals and good customs and public order.

It is forbidden, on your part, to carry out any action that may cause alterations to the contents of this WEBSITE or a malfunction of the same, including the introduction of viruses or the like.

INTELLECTUAL PROPERTY

The pages of the WEB and the information or elements it contains, include texts, documents, photographs, drawings, graphic representations, databases, videos and also logos, trademarks, trade names, or other distinctive signs, are protected by rights of intellectual or industrial property, of which DOCEO SOFTWARE, SL is the legitimate owner or licensee.

Any type of exploitation is prohibited, including any type of reproduction, distribution, transfer to third parties, public communication and transformation, through any type of support and means, without prior and express authorization.

LIABILITY

Our intention is to offer a website that offers continuous operation and of the highest quality.

In any case, we inform you that we cannot guarantee continued access, and that the pages may be impeded, or interrupted by factors or circumstances beyond our control.

DOCEO SOFTWARE, S.L. is not responsible for the information and other content integrated into spaces or third party web pages accessible through links, hyperlinks or links.

DOCEO SOFTWARE, S.L. is not responsible for any damages that may arise, among others, from:

Interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system, caused by deficiencies, overloads and errors in telecommunications lines and networks
Illegitimate interference through the use of malicious programs of any kind and through any means of communication.
Improper or inappropriate use of the Website.
Errors produced by a malfunction of the browser or by the use of outdated versions of it.

The user, in case of causing damages due to an illicit or incorrect use of this WEB site, may be claimed for the damages caused.

Likewise, the user will be liable for any damages arising from their use of “robots”, “spiders”, … or similar tools used in order to collect or extract data or any other action on their part. that imposes an unreasonable burden on the operation of the Website.

LEGISLATION

For the resolution of any conflict that may arise during the visit to our WEBSITE, we advise that you contact us directly through the contact information that we offer stating your case, in order to reach an amicable agreement between the two parties. .

Otherwise, the applicable law in case of dispute or conflict of interpretation of the terms that make up this legal notice, as well as any question related to the services and products of this portal, will be Spanish law.

If you wish, the European Commission provides an online dispute resolution platform that is available at the following link: http: / /ec.europa.eu/consumers/odr/

Our company and the User agree to submit to the Judges and Courts of the User’s domicile, provided that the User is located in Spanish territory and acts as a consumer.

PRIVACY POLICY

June 8, 2021September 24, 2025admin

Privacy Notice

Version date 23/09/2025

Purpose

This document sets out the guidelines under which Doceo Software, S.L. collects, uses, stores and processes personal data of its customers and other individuals (collectively referred to as “Users”) who access or use our websites, mobile applications, contact forms and other related services (collectively referred to as the “Services”). By using our Services, you agree to the collection and use of your personal data as described in this Privacy Notice.

In some cases, we may process your personal data in collaboration with external third parties. In such situations, the terms and conditions of the agreement with that external organization will govern how your personal data is handled. If you believe an external organization has authorized us to process your personal data on their behalf, we suggest you contact them to clarify how your information is handled. Please note that this Privacy Notice does not apply to third-party websites or applications linked from our Services. Before clicking on any link, we urge you to review the terms and conditions and privacy policies of those third-party websites and applications.

It is important that you read this Privacy Notice carefully to understand how we collect, use, store and process your personal data, as well as to be informed about your rights regarding data protection.

Contact details for the purposes of this Policy: Doceo Software, S.L.

NIF: B17995218
Address: C/Francesc Artau, 14 Ático C 17005 Girona (Girona)
Contact email: dpo@doceosoftware.com
Email for exercising Data Protection rights: dpo@doceosoftware.com
Phone: (+34) 972 98 22 87

The company is called DOCEO SOFTWARE, S.L. with CIF: B17995218. Registered in the Commercial Registry of Girona Volume: 2670, Book: 0, Folio: 216, Section: 8, Sheet GI-46283. Entry or annotation: 1 / Date: 02/04/2008

If you have questions regarding this policy, you can contact DOCEO SOFTWARE through the contact methods mentioned above.

Personal Data Protection Officer

The Personal Data Protection Officer is responsible for protecting the fundamental right to personal data protection at Doceo Software and is responsible for ensuring compliance with data protection regulations. You can contact the Personal Data Protection Officer at the following address: dpo@doceosoftware.com

1. Privacy Policy

At Doceo Software, we aim to provide you with a safe and reliable browsing and service experience. In line with this objective, we have implemented this privacy policy in compliance with the security measures established by the European Regulation 679/2016 of April 27 (GDPR) and the Spanish Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD).

2. Collection of Personal Data

You, as a User, have the option to visit our websites, install our applications or provide us with personal data. However, if you do not provide certain personal data, it may not be possible to access some parts of our Services. For example, if you do not have an electronic signature, you will not be able to sign electronic documents in our service.

We collect your personal data in the following situations:

Name and surname.
Email address.
Browsing information (cookies, IP, usage data, pages visited).
Technical information about the device (operating system, browser).
Register or log into your account (portal.doceosoftware.com).
Create or modify your user profile (portal.doceosoftware.com).
Contact our customer service.

3. Personal Data We Collect Automatically

We may automatically collect your personal data and your devices’ data when you use our Services, even when you visit our websites or applications without logging in. The types of data automatically collected include:

Cookies and similar technologies for SEO analysis and user experience improvement.
Website usage and navigation data for statistics and analysis.
Combined information from external sources when legally authorized.

4. Use of Personal Data

The legal basis for processing your personal data depends on the type of data and the context in which it is collected. Normally, processing is based on your consent, the performance of a contract or legitimate interests.

We use your personal data to provide, operate, maintain and improve our Services. In addition, we use your personal data for the following purposes:

Provide and bill for requested products and services.
Process your transactions and send related notifications.
Create and manage your account and relationship with us.
Facilitate communication and collaboration.
Improve the user experience.
Provide technical support and resolve issues.
Send you updates and newsletters.
Respond to your comments, questions and support requests.
Evaluate and improve the quality of our services.
Comply with our legal obligations and prevent fraudulent, illegal or unauthorized activities.
Comply with legal retention periods.
Protect the rights, privacy, security or property of Users and Doceo Software.

5. Sharing of Personal Data

At Doceo Software, we understand the importance of protecting your personal data. We do not sell or rent your personal data to third parties for commercial purposes. However, we may share your personal data with third parties in the following situations:

Service providers: We may share personal data with service providers who perform services on our behalf, such as payment processing, web hosting services, data analysis, customer support and other similar functions. These service providers may have access to your personal data only to the extent necessary to perform their functions and are not permitted to share or use your data for any other purpose.

Legal compliance: We may disclose your personal data in response to valid legal requests, such as a court order, subpoena or valid government request.

Business transfers: In the event of a merger, acquisition, sale of assets or corporate restructuring, your personal data may be transferred as part of the business assets.

Publication of photos or videos on the website or social networks: For the publication of photographs or videos of our employees, customers or users on the website or social networks, as well as to collect data to carry out a contest or process any other personal data, we previously obtain the prior, explicit, indisputable and informed consent of the data subject.

6. Users’ Rights

Doceo Software provides Users with the necessary means to exercise their rights of Access, Rectification, Deletion, Objection, Portability and Erasure at any time they deem appropriate.

In general, Users’ rights may include:

Access to their personal data and the possibility of obtaining a copy.
Rectification of inaccurate or incomplete personal data.
Deletion of personal data under certain circumstances.
Restriction of personal data processing.
Objection to personal data processing under certain circumstances.
Portability of their personal data.
Withdrawal of consent at any time when processing is based on consent.

Users also have the right to lodge a complaint with the competent data protection authority if they consider that their data protection rights have been infringed.

If you wish to exercise any of these rights or have any questions about your privacy rights, you can contact us through the contact details mentioned in this Privacy Notice, attaching a copy of your passport or ID (data subject) and clearly indicating in the subject the right you wish to exercise: access, rectification, deletion, objection, portability or erasure.

7. Other requirements and particularities

The services, access to content and product offerings on this website are exclusively restricted to persons over 18 years of age. Doceo Software will not be responsible for damages caused to the User or third parties that may be harmed by identity theft or any other negative consequences arising from non-compliance with this requirement by the User. For this reason, Doceo Software expressly informs that any person who provides their personal data declares and confirms that they have this minimum age, and contracting Doceo Software’s products and services and the corresponding provision of personal data is prohibited when it involves minors.

Likewise, the User will be solely responsible for the security measures they implement regarding the protection of their personal data. Doceo Software will not be responsible for situations arising as a result of not having implemented the corresponding security measures or due to the lack of diligence observed by the User, nor will it assume responsibility for causes or damages caused by third parties outside Doceo Software, including force majeure or unforeseen circumstances.

8. Security Measures in Data Collection

Doceo Software has a strong commitment to the security and protection of the personal data of its Users, following the standards established by the European Data Protection Regulation. To prevent the loss, misuse, alteration, unauthorized access, and theft of data provided by Users, Doceo Software has implemented appropriate technical and organizational security measures.

Doceo Software undertakes to inform Users of any situation that may endanger the confidentiality and availability of documents and data, taking appropriate measures to resolve the incident as quickly as possible. However, in situations where notification may increase the risk to the data or documentation processed, this obligation will not be enforceable. In cases where the law requires it, mandatory notification protocols will be followed to the competent authority or to the Users affected by the incident.

The security measures implemented by Doceo Software include:

Secure access: All access to Doceo Software solutions is carried out through secure connections using HTTPS security certificates.
Password encryption: Access passwords to Doceo Software solutions are stored in encrypted form while active.
Distributed storage: To ensure the confidentiality, accessibility, and availability of the files in custody, they are stored in distributed and replicated systems within Doceo Software.

9. Social Media

The same general privacy rules apply.

The purpose of using social media is to provide visibility and dissemination of the products developed by Doceo Software.

In principle, the same data protection policy specified in this document applies regarding the collection, processing, and transfer of data.

Doceo Software does not identify with the opinions expressed by others or with the ideology of the profiles with which it has connections on any social network.

Doceo Software reserves the right to remove from its social networks any information posted by others that violates the law, incites such violation, or contains messages that infringe upon the dignity of individuals or institutions, as well as to block or report the profile of the author of such messages.

The social networks managed by DOCEO SOFTWARE, S.L are:

Facebook: https://www.facebook.com/DoceoSoftware/
Twitter: https://twitter.com/DoceoSoftware
LinkedIn: https://www.linkedin.com/in/doceo-software/
YouTube https://www.youtube.com/@DoceoSoftware
TikTok https://www.tiktok.com/@doceosoftware

10. Electronic Signatures and Biometric Data

This section applies only if electronic signature services and biometric data capture are used in solutions such as Doceo BioSign, in any of its modalities: F2F (on-site), Mobile (two-factor), Delivery, and Forms (HTML forms and documents):

Specific collection:

Date and time of the signature.
Action performed (signed or rejected).
Operating system and browser used.
Geolocation data.
Signature status.
IP address.

Biometric signature data, including pressure, writing angle, speed, acceleration, letter formation, and stroke direction of the signature.

Use of the data:

Ensure the authenticity and validity of the signature.
Security of signed documents.
Audit trail and legal compliance.

Specific security measures:

Encrypted storage of documents and signature data.
Access restricted to authorized personnel only.
Notification of security incidents following legal protocols.

11. Changes to the Privacy Policy

This privacy policy may be updated from time to time to reflect changes in our services or data processing practices. An updated version will be published on our website, and if the changes are significant, we will notify you directly.

12. Acceptance of the Privacy Policy

By using our Services, you agree to the practices described in this Privacy Notice. If you do not agree with this policy, please do not use our Services or provide personal data.

The best for you

September 26, 2020June 4, 2025admin

Solutions designed by public entities

From Doceo Software we offer you a wide variety of solutions to speed up any of the management processes of the Public Administration.

We are specialized in the management of digital objects always under the strictest of current legislation.

Authentic one-click copying, automatic document classification, information extraction and metadata management, weight reduction while improving quality of the image…

Solutions designed by the company

Today no company questions the need for optimal computerization of its activity.

Doceo Software, specialized in documentation management, go further and offer you solutions to help you in your administrative, documentary and HR activities.

All our solutions are adapted to your activity, whatever it is, respecting the current legislation. Don’t waste time with courses, at Doceo Software we place special emphasis on an easy and agile design to use.