COOKIE POLICY
Version date 09/24/2025
Doceo Software may modify this policy at any time as part of periodic updates to this page. We recommend reviewing it regularly to ensure you are aware of any possible changes.
What information we request
On our website, we collect information through cookies and similar technologies to improve your browsing experience, measure the effectiveness of our content, and optimize our services. We may collect the following information:
- IP address and approximate location.
- Browser type and version.
- Device and operating system used.
- Pages visited, time spent, and navigation paths.
- User preferences related to the use of the website.
The exhaustive list of cookies we collect can be found in this section.
What we do with the information we collect
We collect this information to understand your needs and provide you with better service, specifically for the following purposes:
- Maintenance of internal records.
- We may use the information to improve our products and services.
- We may send promotional emails about new products, special offers, or other information we think may interest you, using the email you provided us.
- From time to time, we may also use your data to communicate with you for market research purposes.
Security
We adopt technical and organizational measures to ensure the security and confidentiality of the data obtained through cookies, preventing alteration, loss, processing, or unauthorized access.
How we use cookies
We use traffic logging cookies to identify which pages are used. This helps us analyze data about website traffic and improve it to suit customer needs. We only use this information for statistical analysis purposes. Data is later deleted from the system.
Cookies are used for:
- Analyzing traffic and browsing behavior (Google Analytics, Microsoft Clarity, Tag Manager, Search Console).
- Optimizing SEO and website performance (plugins such as All in One SEO, Autoptimize, WP Fastest Cache).
- Managing forms and improving spam security (Contact Form 7, Akismet, Cloudflare Turnstile).
- Improving user experience and customizing content presentation (Elementor, Polylang, Max Mega Menu, Joinchat, etc.).
These plugins or features may use cookies or similar technologies. In some cases, they do not use them by default, but they may do so if integrated with external services such as reCAPTCHA, Analytics, or third-party scripts. Although many of them process data (e.g., IP addresses in logs or information submitted in forms), this does not necessarily mean they install cookies on the user’s browser.
When you accept this cookie policy, you should be aware that some of these third parties may be in a country outside the European Economic Area or may offer less strict controls over data processing than our regulations. You should know that we require our data processing providers to meet the guarantees required by applicable law.
Links to other websites
Our website may contain links to other sites of interest. However, when using these links to leave our site, you should be aware that we have no control over these other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide when visiting other sites, which are not governed by this privacy policy. It is recommended to be cautious and read the applicable privacy policy of the website in question.
Control of personal information
You can choose to restrict the collection or use of your personal information in the following ways:
When asked to fill out a form on the website, look for the “Subscribe to newsletter” checkbox and leave it unchecked to indicate that you do not want the information to be used for direct marketing purposes.
If you have previously authorized us to use your personal data for direct marketing purposes, you can revoke your consent at any time. Likewise, if you consider that any data we have about you is incorrect or incomplete, you can notify us so we can correct it as soon as possible. In both cases, write to us at info@doceosoftware.com.
We will not sell, distribute, or transfer your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal data to send promotional information about third parties that we believe may be of interest to you.
Here is a complete list of the cookies we use along with a description of what they are used for:
| Cookie Name | Duration | Description | Category |
|---|---|---|---|
| Essential / Site Functionality Cookies | |||
wordpress_logged_in_ | Session | Keeps the user logged into WordPress. | Necessary |
| wordpress_logged_in_{hash} | Session | Identifies if the user is logged into WordPress. | Strictly Necessary – Session |
| wordpress_sec_{hash} | Session | Used to keep logged-in users’ sessions secure. | Strictly Necessary – Session |
wp-settings- / wp-settings-time- | 1 year | Saves user preferences in the WordPress dashboard. | Functional |
| wp-settings-{user_id} | 1 year | User settings in the admin dashboard. | Strictly Necessary – Persistent |
cmplz_banner-status (GDPR Cookie Compliance) | 1 year | Stores cookie acceptance or rejection. | Necessary |
pll_language (Polylang) | 1 year | Remembers preferred language. | Functional |
__cf_bm (Cloudflare Turnstile) | 30 min | Detects bots and automated traffic on forms. | Security |
| __cf_bm (Cloudflare) | 30 minutes | Security and bot mitigation cookie. | Strictly Necessary – Session |
turnstile-response | Session | Verifies CAPTCHA responses without traditional challenges. | Security |
akismet_* | Variable | Prevents spam in comments and forms. | Security |
| akismet_ (or ak_bmsc)* | Variable | Akismet anti-spam cookies. | Strictly Necessary – Session |
| elementor | Persistent | Used by Elementor to store editor actions. | Strictly Necessary – Persistent |
| cookieyes-consent (if using CookieYes or similar) | 1 year | Stores consent preferences. | Strictly Necessary – Persistent |
| Analytics and Performance Cookies | |||
_ga (Google Analytics) | 2 years | Identifies unique users for statistical analysis. | Analytics |
_gid (Google Analytics) | 24 hours | Differentiates users for statistics. | Analytics |
_gat (Google Analytics) | 1 minute | Limits request rate. | Performance |
clarity (Microsoft Clarity) | 1 year | Analyzes user interactions and sessions. | Analytics |
_clsk (Clarity) | 1 day | Groups multiple page views into a single session record. | Analytics |
_clck (Clarity) | 1 year | Unique visitor identifier. | Analytics |
| _clck and _clsk (if using Microsoft Clarity or Cloudflare Turnstile) | Variable | Cookies for analytics or security. | Analytics – Session/Persistent |
AMP_TOKEN | 1 year | Manages client IDs and AMP cookies. | Analytics |
| Marketing / Interaction Cookies | |||
joinchat_* | Variable | Manages WhatsApp chat window. | Functional / Marketing |
fbp / fbc (if Facebook Pixel integrated) | 90 days | Tracks advertising campaigns. | Marketing |
popup_anything_* | Variable | Controls popup display. | Marketing / Functional |
| Specific Cookies from Installed Plugins | |||
betterdocs_* | Variable | Knowledge base functionality. | Functional |
elementor | Session | Controls live editing mode and autosave. | Functional |
spectra_* | Variable | Adds extra Gutenberg blocks. | Functional |
essential_addons_* | Variable | Advanced Elementor functionality. | Functional |
masteriyo_* | Variable | LMS course management. | Functional |
user_registration_* | Variable | Registers and maintains sessions for registered users. | Functional |
cf7_* (Contact Form 7 + extensions) | Variable | Form management and PDF submission. | Functional |
recaptcha_* (ReCaptcha v2 for CF7) | Variable | Anti-bot verification in forms. | Security |
autoptimize_* | Variable | CSS, JS, and cache optimization. | Performance |
wp-fastest-cache_* | Variable | Caching to improve speed. | Performance |
duplicator_* / all-in-one-wp-migration_* | Variable | Site backup and migration. | Functional |
converter-for-media_* | Variable | Converts images to WebP/AVIF. | Performance |
max_mega_menu_* | Variable | Stores dynamic menu settings. | Functional |
ally_accessibility_* | Variable | Accessibility preferences (contrast, font size). | Functional |
cloudshare_* | Variable | Manages cloud sessions and shared resources. | Functional / Security |
yoast-seo_* | Variable | Improves SEO and sitemap generation. | Performance |
site_mailer_* | Variable | Email logs and statistics management. | Functional |
userfeedback_* | Variable | User surveys and feedback. | Analytics |
quiz_and_survey_* (if using QSM) | Variable | Quiz and survey management. | Functional |
loco_translate_* / locoai_* | Variable | Dynamic translations. | Functional |
joinchat_* | Variable | WhatsApp chat persistence. | Functional |
ultra_addons_cf7_* | Variable | Extended functionality for Contact Form 7. | Functional |
fluent_support_* | Variable | Support ticket management. | Functional |
Cookie Management
If the installation of all cookies on the website is blocked, some functionalities of the site, as well as certain content, may be affected.When accessing our website, a banner is displayed allowing you to accept, reject, or customize cookies according to your preferences. You can modify your consent at any time via the link available in the footer of the site.
How to view cookies
All browsers offer users the ability to search for and view the cookies installed by a particular website, obtain information about their duration, and the possibility to delete them, as indicated in the following section. Below are some informative links on this topic, based on the most commonly used browsers:
- Google Chrome
- Mozilla Firefox
- Internet Explorer
- Safari
- Edge
How to disable or delete cookies
You can disable, block, or delete cookies at any time from your browser. For more information, please consult the help section of the browser you use. Please note that some functions may no longer be available if you disable all cookies.
Generally, browsers offer the following options:
- Reject all cookies.
- Notify before installing a cookie to decide whether to accept it.
- Reject only third-party cookies while keeping those from the site you are visiting.
- Private browsing mode, where cookies are deleted at the end of the session.
